Customer Help
FREQUENTLY ASKED QUESTIONS
Orders and Products
You can request changes or cancellations within 2 hours of placing your order.
After that, production may already be in progress, and we may not be able to make adjustments. If you need help, contact us as soon as possible.
If you notice an error in your shipping address, please contact us as soon as possible or submit a request through our “Change or Cancel Your Order” page.
We can update your address within 2 hours of placing your order. After this time, production may already be in progress and changes may not be possible.
Once your order is placed, a confirmation email is sent automatically with your order details.
If you don’t see it, please check your spam or promotions folder. If it’s still missing, contact us and we’ll resend it.
- Add your chosen artwork to your cart
- Proceed to the Checkout page
- Enter your code at the top of the page
- Click “Apply” to see the discount reflected in your total
No, only one coupon code can be used per order.
Make sure your code is applied before placing your order, as we’re unable to add or adjust discounts afterward. If you’re unsure, feel free to contact us at support@galeria-vertice.com
or via live chat. We’re happy to help.
Your phone number is used by the shipping carrier in case they need to contact you about your delivery. This helps avoid delays or missed deliveries.
A Giclée print is a high-quality printing method used to reproduce fine art, photography, and detailed artwork. It ensures rich colors, sharp details, and long-lasting results.
Our wall art components, such as frames, canvas, and other materials, are responsibly sourced from the United States, Japan, and Latvia. This ensures high quality while supporting sustainable and reliable suppliers.
If you’d like to learn more about the quality of our products, including materials, printing, and packaging, feel free to visit the About Our Products page.
Account and Payments
No, you don’t need an account to place an order.
You can check out as a guest. Creating an account is optional and allows you to track your orders and manage your details more easily.
You can create an account in two ways:
During checkout
Select the “Create an account” option while entering your details, then place your order.
From the registration page
Go to My Account page, fill in your details in the registration form, and submit. You’ll receive a confirmation email once your account is created.
Once your order is placed, you’ll receive a confirmation email.
After it ships, you’ll receive another email with your tracking number and carrier details.
You can also track your order anytime by logging into your account under “My Orders” or by visiting the “Track My Order” page.
Yes, shopping on our website is completely safe.
We use SSL encryption to protect your personal information, and all payments are securely processed through trusted providers like Stripe and PayPal. Your payment details are never stored on our site, ensuring a secure checkout from start to finish.
No, we do not store any credit card, debit card, or payment details on our website or systems.
All payments are processed securely through trusted providers like Stripe and PayPal. Your payment information is handled directly by them and is not accessible to us.
We accept the following payment methods:
PayPal
Visa
Mastercard
American Express
JCB
Discover
All available options will be shown at checkout. Credit card payments are securely processed via Stripe.
All orders are processed in United States dollars (USD).
If you entered the wrong email address at checkout, contact us as soon as possible with your order details and the correct email address.
We’ll update it so you can receive your order confirmation, tracking updates, and future communication about your order.
Shipping and Delivery
Most orders are printed and prepared within 2 to 5 business days. Shipping time is added on top of this and depends on your location.
Delivery times may vary slightly during busy periods such as holidays or sales events. For detailed estimates by region, please refer to our Shipping Info page.
Yes, we ship worldwide.
To check estimated delivery times for your location, please refer to our Shipping page.
We fulfill orders through a global network of print facilities located in the United States, United Kingdom, Europe, Canada, and Australia.
Your order is produced and shipped from the location closest to you whenever possible to ensure faster delivery.
Available shipping options depend on your location and may include:
Standard Shipping
A reliable and cost-effective delivery option.
Standard Shipping (CO₂ Offset)
A standard delivery option that includes carbon-offset shipping where available.
Express Shipping
The fastest delivery option for selected regions.
DDP Shipping (Delivered Duty Paid)
Available in some countries, with duties and taxes included in the shipping cost when applicable.
Shipping options will be displayed at checkout based on your location.
For international orders, you may be required to pay customs duties or import fees upon delivery.
These charges are determined by your local customs authority and are not included in the product price or shipping cost unless stated otherwise.
Not always.
Since we work with multiple fulfillment locations, items in the same order may be shipped separately. Each package will have its own tracking number so you can follow its progress.
Please contact us at support@galeria-vertice.com with your name and order number.
We’ll help locate your package and assist you with the next steps.
Return and Exchange
All of our wall art is custom-made to order, so we’re unable to accept returns or exchanges if you selected the wrong size, chose the wrong option, or changed your mind.
Not sure which option to choose? Contact us at hello@galeria-vertice.com or via live chat. We’ll help you choose the right piece.
You can read our full Return & Refund Policy for more details.
You can request changes or cancellations within 2 hours of placing your order.
To do this, please use the “Change or Cancel Your Order” form on our website so we can process your request as quickly as possible.
As all of our wall art pieces are custom made to order, we do not accept returns or offer refunds for change of mind.
If you have any questions before placing your order, contact us at hello@galeria-vertice.com or via live chat. We’ll help you choose the right piece.
If you received the wrong item or size, please contact us at support@galeria-vertice.com within 48 hours of delivery.
Include:
- Your name
- Your order number
- Clear photos of the item received
We’ll review the issue and send you a replacement at no cost.
If your wall art arrives damaged, misprinted, or defective, please contact us at support@galeria-vertice.com within 7 days of delivery.
Include:
- Your name
- Your order number
- Clear photos of the issue
We’ll take care of it and send a replacement at no cost.
You can reach us anytime via live chat or email.
- For questions before placing an order, contact hello@galeria-vertice.com
- For help with an existing order, contact support@galeria-vertice.com